Resolve customer issues with faster with AI-guided interactions

When customers need help, minutes matter. We equip service teams with AI insights, real-time recommendations, and a unified customer view to route issues to the right expert and resolve faster. With Dynamics 365 Customer Service, Korcomptenz enables automated routing, next-best actions, case and knowledge AI, and analytics—cutting handle time, improving first-contact resolution and CSAT, and enabling proactive service.